This Privacy Policy explains how DriveMe Amman (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or use our website and services (the “Service”). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Who We Are
DriveMe Amman is a car rental search and booking platform that helps users compare rental offers and request or complete bookings with our partners and suppliers.
Information We Collect
We may collect the following categories of information:
1) Information you provide directly
– Name and surname
– Email address
– Phone number
– Pickup and drop-off details (dates, times, locations)
– Driver details you submit through forms (for example, age range or special requests)
– Messages you send to our support team
2) Information collected automatically
– IP address and approximate location (city/region)
– Device and browser information
– Pages viewed, clicks, and time spent on pages
– Referring/exit pages and URLs
– Cookies and similar tracking technologies
3) Booking-related information
Depending on the booking flow, we may receive booking status details from partners (for example, confirmation, cancellation, or changes). We do not intentionally collect sensitive payment data such as full card numbers.
How We Use Your Information
We use your information to:
– Provide and operate the Service
– Process your request and enable bookings with partners
– Communicate with you about your booking or inquiry
– Provide customer support and resolve issues
– Improve website performance, content, and user experience
– Prevent fraud, abuse, and security incidents
– Comply with legal obligations
Legal Bases for Processing
Where required by applicable law, we rely on one or more of the following legal bases:
– Performance of a contract (to provide the Service and process bookings)
– Legitimate interests (to improve the Service, ensure security, and prevent fraud)
– Consent (for certain cookies and marketing communications, where applicable)
– Legal obligation (to comply with applicable laws and regulations)
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the website, remember preferences, measure traffic, and improve performance.
Types of cookies we may use:
– Essential cookies: required for core website functionality
– Analytics cookies: help us understand how users interact with the site
– Marketing cookies: used to measure advertising performance (if enabled)
You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.
Sharing of Information
We may share your information only when necessary, including with:
– Rental partners and suppliers to fulfill your booking or request
– Service providers (hosting, analytics, email delivery, customer support tools)
– Legal authorities if required by law or to protect our rights and users
We do not sell your personal information to third parties.
Data Retention
We keep personal data only as long as necessary for the purposes described in this Privacy Policy, including to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and legal requirements.
Data Security
We apply reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location and applicable law, you may have rights such as:
– Access to your personal data
– Correction of inaccurate or incomplete data
– Deletion of your data (in certain circumstances)
– Objection to processing or restriction of processing
– Data portability (where applicable)
– Withdrawal of consent (where processing is based on consent)
To exercise your rights, contact us using the details in the “Contact Us” section.
International Transfers
Your information may be processed in countries other than your own, depending on where our service providers and partners operate. When we transfer data internationally, we take steps to ensure appropriate safeguards are in place as required by applicable law.
Children’s Privacy
Our Service is not intended for children under 16 (or the minimum age required by your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us so we can delete it.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the Service after changes means you accept the updated policy.